Mail Us:

[email protected]

Administrator

Introduction

Thank you for choosing IMBABY. We stand behind the quality of our products and aim to ensure your complete satisfaction. This policy explains our procedures for returns, exchanges, and refunds.

Eligibility for Returns

  • Timeframe: You may request a return within 30 days of the delivery date.
  • Condition: Products must be unused, in original packaging, and include all accessories (e.g., manuals, warranty cards).
  • Exceptions: Final sale items (e.g., clearance products), personalized items, and opened hygiene products (e.g., diapers, wipes) are non-returnable unless defective.

How to Initiate a Return

  1. Contact Customer Support: Email [email protected] with your order number and reason for return.
  2. Receive Return Instructions: We will provide a return address and authorization number (RMA).
  3. Ship the Product: Use a tracked shipping method and retain proof of postage.
  4. Processing: Allow 5–7 business days for us to inspect the item after receipt.

Refund Process

  • Approval: If approved, refunds will be issued to the original payment method within 3–10 business days.
  • Partial Refunds: If an item is damaged or missing parts, we may offer a partial refund instead of a full return.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).

Exchanges

  • Product Availability: If you wish to exchange an item, contact us within 30 days. We will ship the replacement once the original item is received.
  • Color/Size Changes: Exchanges for different colors or sizes are subject to inventory availability.

Damaged or Defective Items

  • Report Within 7 Days: Notify us immediately if your order arrives damaged or defective, including photos of the issue.
  • Resolution Options: We will either send a replacement, issue a full refund, or provide a store credit.

International Returns

  • Import Duties: Buyers are responsible for any customs duties, taxes, or fees on international returns.
  • Shipping Costs: Return shipping for international orders is the customer’s responsibility, unless the return is due to our error.

Store Credit

  • Option: You may choose store credit instead of a refund, valid for 12 months from issuance.
  • Redemption: Store credit can be applied to future purchases on our website.

Warranty Information

  • Product Warranties: Most items come with a manufacturer’s warranty (typically 6–12 months). Details are included with each product.
  • Warranty Claims: For warranty-related issues, contact us with proof of purchase and a description of the defect.

Exceptions & Limitations

  • Force Majeure: We are not liable for delays in returns due to shipping carrier issues, natural disasters, or other unforeseen events.
  • Fraudulent Returns: We reserve the right to reject returns we believe are fraudulent or abusive.

Contact Us

For questions about returns or refunds, please contact:

  • Email: [email protected]
  • Customer Support Hours: Monday–Sunday, 9:00–21:00 (GMT+8)