Mail Us:

[email protected]

Administrator

ommon Questions About Our Products & Services

Ordering & Payment
  1. How do I place an order on IMBABY?
    • Add items to your cart, proceed to checkout, and enter shipping/billing details. You can pay via credit card, PayPal, or other displayed methods.
  2. Can I change or cancel my order after placing it?
    • Contact us at [email protected] immediately. We can attempt to modify/cancel orders before shipment, but changes are not guaranteed.
  3. Are payments secure on your website?
    • Yes, all transactions use SSL encryption. We do not store credit card details—payments are processed by trusted third-party gateways.
Shipping & Delivery
  1. How long does shipping take?
    • Standard shipping takes 5–10 business days (domestic), 10–20 business days (international). Pre-order items will have estimated dates on product pages.
  2. Do you ship internationally?
    • Yes, we offer global shipping. Customs duties/taxes are the buyer’s responsibility and will be displayed at checkout for applicable regions.
  3. My order is delayed. What should I do?
    • Track your order via the shipping confirmation email. For issues, email us with your order number and tracking info.
Returns & Refunds
  1. What is your return policy?
  2. How do I request a refund for a defective product?
    • Contact us within 7 days of delivery with photos of the defect. We’ll issue a refund, replacement, or store credit.
  3. Who pays for return shipping?
    • Return shipping is the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
Product Safety & Quality
  1. Are your products tested for safety?
    • All items meet international standards (EN71, CPSC, etc.) and are tested by third-party labs. View safety certificates on product pages.
  2. How do I clean and maintain IMBABY products?
    • Care instructions are included with each product and on our website. For example, feeding items are dishwasher-safe (top rack).
  3. Do you offer warranties on products?
    • Most items have a 6–12-month warranty. See product descriptions or our Warranty Policy for details.
Account & Website Use
  1. How do I create an account?
    • Click “Register” on the homepage, enter your email and password, and complete the profile setup.
  2. Can I track my order without an account?
    • Yes, use the “Order Tracking” section on our homepage with your order number and email address.
  3. How do I unsubscribe from marketing emails?
    • Click “Unsubscribe” at the bottom of any email, or update your account preferences in “My Settings.”
General Inquiries
  1. Are your products eco-friendly?
    • We prioritize sustainable materials in packaging and select products. Look for the “Eco-Friendly” label on relevant items.
  2. Do you offer bulk discounts for retailers?
  3. How can I contact customer support?