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Thank you for shopping at IMBABY Official Store. This Shipping Policy outlines our delivery options, processing times, and shipping fees to ensure a seamless experience from checkout to doorstep. For any questions, contact us at [email protected].
Order Processing
- Processing Time: All orders are processed within 1 – 3 business days (excluding weekends and holidays). Custom or pre-order items may take an additional 5 – 7 business days to prepare.
- Order Confirmation: You will receive an order confirmation email with details after placing an order. Once your order ships, a second email with tracking information will be sent.
Domestic Shipping (China)
- Standard Shipping:
- Estimated Delivery: 3 – 7 business days.
- Cost: Free for orders over ¥300; otherwise, a flat fee of ¥15 applies.
- Express Shipping:
- Estimated Delivery: 1 – 2 business days.
- Cost: A flat fee of ¥30, regardless of order value.
International Shipping
- North America (USA, Canada):
- Estimated Delivery: 7 – 15 business days.
- Cost: Calculated by order weight and destination, starting at 12.Freeshippingforordersover150.
- Europe (UK, EU Countries):
- Estimated Delivery: 10 – 20 business days.
- Cost: Calculated by order weight and destination, starting at €10. Free shipping for orders over €120.
- Australia & New Zealand:
- Estimated Delivery: 10 – 18 business days.
- Cost: Calculated by order weight and destination, starting at AU15.FreeshippingforordersoverAU180.
- Rest of the World:
- Estimated Delivery: 15 – 30 business days.
- Cost: Calculated by order weight and destination, starting at $18.
Shipping Carriers
We partner with reliable carriers, including DHL, FedEx, and EMS, to ensure timely and secure delivery. Tracking information will be provided in your shipping confirmation email, allowing you to monitor your order’s progress.
Shipping Restrictions
- Remote Areas: Additional shipping fees or longer delivery times may apply to remote regions. We will notify you if applicable.
- Prohibited Items: Certain products may be restricted or prohibited for international shipping due to local regulations. Check product descriptions for details.
Customs Duties and Taxes
- International Orders: Customers are responsible for all customs duties, taxes, and import fees imposed by their country. These charges are typically due when the package reaches the destination country and are not included in our shipping fees. We recommend checking your local customs regulations before placing an order.
Delivery Issues
- Address Changes: Notify us immediately at [email protected] if you need to change your shipping address. Address updates can only be made before the order is shipped.
- Delays: While we strive for on-time delivery, unforeseen circumstances like customs clearance delays, carrier issues, or natural disasters may occur. If your order is significantly delayed, contact us, and we will assist you.
- Non-Delivery: If your package is marked as delivered but not received, wait 2 – 3 business days for potential delivery delays. If still missing, contact us with your tracking number, and we will investigate.
Lost or Damaged Packages
- Lost Packages: If your package is lost during transit, contact us within 10 days of the expected delivery date. We will work with the carrier to resolve the issue and may issue a replacement or refund.
- Damaged Packages: Report any visible damage to your package immediately upon receipt. Send us photos of the damaged item and packaging within 7 days, and we will arrange a replacement or refund.
Updates to This Policy
We may update this Shipping Policy periodically. Changes will be posted on this page, and significant updates will be notified via email. By continuing to use our services after policy changes, you agree to the updated terms.